This policy explains what data we collect, why we collect it, and how we use and protect it when you use SwiftFeedback.
1. Who we are
SwiftFeedback provides feedback collection and response tools for businesses. For privacy questions, contact: hello@swiftfeedback.app.
2. Data we collect
We collect only the personal data needed to run the service:
Account data: name, email address, role, password hash, sign-in/session data.
Feedback submissions: message content and optional customer contact details if provided.
Billing/account references linked to your account (for example subscription/payment IDs).
Basic anti-abuse and access logs linked to service use (for example pseudonymized IP and user-agent signals).
3. Why we process data (lawful basis)
We process data to:
Provide and secure the service (contract and legitimate interests).
Manage subscriptions, billing, and account setup (contract and legal obligations).
Prevent abuse and maintain service integrity (legitimate interests).
Send operational emails (account setup, verification, onboarding, billing updates).
4. How customer feedback is handled
Businesses use SwiftFeedback to collect feedback from their customers. The business account that collects feedback is the data controller for that feedback.
5. Data sharing and processors
We share data only where needed to provide and operate the service.
We do not sell personal data.
6. International transfers
Your data may be processed in countries outside your own. Where required, we use appropriate safeguards for international transfers.
7. Data retention
We retain data only as long as necessary for service operation, security, legal, and contractual requirements. Businesses can request deletion of their workspace data.
8. Security
We use technical and organizational safeguards to protect personal data.
9. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing, and to request data portability.
To make a request, contact hello@swiftfeedback.app.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected with an updated effective date.
11. Cookies and similar technologies
We use strictly necessary cookies and browser storage for core service functions, such as account authentication and security.
Optional cookies or similar technologies (for example analytics or marketing tools) are only used after you accept them. You can reject optional technologies and change your choice at any time from the cookie settings control.